(Last Revised on August 15, 2014)
Types of Information Collected
While using our products or services, TC2000 Brokerage may collect both personal and non-personal information about you (collectively, "Collected Information"). Collected Information may include the following types of personal information:
- Information communicated to us by you directly (for example, communicated by phone, by mail, by email or through our website) or indirectly (for example, through a third-party service provider such as www.TC2000.com, the TC2000 software, or FreeStockCharts.com);
- Information you disclose on applications or other forms (your name, address, SSN, birth date, assets, income, etc.);
- Information about your accounts and transactions with us or others (trading history, orders, etc.);
- Information from you or third-parties to verify your identity and to secure your personal information (passwords, usernames, answers to security questions, etc.); and
- Information from other sources with your consent or with the consent of your representative (for example, information from other institutions if you transfer positions into TC2000 Brokerage).
How We Obtain Collected Information
TC2000 Brokerage may obtain Collected Information in any of the following ways (or in any combination thereof):
- Submissions. We may obtain Collected Information when you submit it to us, whether you or your representative communicates it to us directly (for example, communicated by phone, by mail, by email or through our website) or indirectly (for example, through a third-party service provider such as www.TC2000.com, the TC2000 software, or FreeStockCharts.com).
- Subcontractors and Service Providers. We may obtain Collected Information from those engaged by TC2000 Brokerage to help us provide services to our customers.
- Cookies. We may obtain Collected Information from Cookies. Cookies are small data files sent by a website server to your Web browser and stored on your computer.
- Web Beacons and Pixel Tags. We may obtain Collected Information from web beacons and pixel tags. Web beacons are small files on website pages that allow a website owner to count users who have visited that page, and to recognize users by accessing cookies. Pixel tags are small, imbedded images in a web page or email that allow the website owner or sender to determine whether a user has viewed the webpage or email.
- Internet Protocol (IP) Addresses. We may obtain Collected Information from internet protocol (IP) addresses. An IP address is a unique numerical label assigned to your computer or internet-enabled device.
How We Use and Share Collected Information
We never sell, rent, or license your Collected Information to anyone, whether or not you are a prospective, current or former TC2000 Brokerage customer.
First and foremost, we use Collected Information to provide you with products, services and information related to TC2000 Brokerage. We may also use Collected Information to track and understand how you use our website and other services, and whether you view our webpages and emails. We may also aggregate Collected Information in order to conduct research, analysis or studies for our own business purposes, such as improving our services, security, content, navigation and functionality, or to personalize your experience (for example, to customize your screen layout).
We share Collected Information with others not affiliated with TC2000 Brokerage only in the following situations:
- The Exchanges. We may share Collected Information with securities exchanges (NASDAQ, and NYSE) in order to serve as your broker-dealer.
- Subcontractors and Service Providers. We may share Collected Information with those who provide us with services. Such services may include, among other things, helping us provide you with services you request, storing and securing Confidential Information, creating or maintaining databases, researching and analyzing data, and providing statements, transaction confirmations, or check printing. Any third party with whom we share Collected Information is required either contractually or by law to keep it strictly confidential.
- Law Enforcement and Legal Processes. We may share Collected Information with the government and regulatory agencies, as well as law enforcement officials, in order to comply with a lawful summons, court order, subpoena, discovery request, fraud investigation, audit, regulatory examination or other valid court, government, or regulatory agency request or obligation (for example, to report suspicious transactions).
- Business Transitions. In the event TC2000 Brokerage or any of its assets are acquired, we may share Collected Information with the acquiring company.
How We Store and Protect Collected Information
TC2000 Brokerage is absolutely committed to maintaining the security and privacy of your account and personal information. We use advanced physical, electronic and procedural measures, and we constantly adapt, upgrade and improve these measures as requirement and technology change. Among other things, we store and protect the Collected Information by:
- Electronic Safeguards. TC2000 Brokerage uses electronic safeguards like firewalls to maintain the confidentiality of Collected Information, and our secure website areas uses SSL (Secure Socket Layer) technology for all transactions. Personally identifiable Collected Information you submit through our website is encrypted and secure.
- Usernames and Passwords. TC2000 Brokerage uses password encryption technology and dual-level authentication to secure your usernames and passwords, and protect your account against unauthorized access and control. TradFire customers also have the option to use a security token key card to enhance security over account information and access.
- Other Physical and Procedural Safeguards. TC2000 Brokerage goes to great lengths to prevent Collected Information from being compromised. For example, all TC2000 Brokerage regularly trains and educates its employees about security and privacy practices. We also require all third-party service providers who need access to Collected Information to sign written agreements obligating them to maintain the confidentiality of Collected Information. We also carefully restrict access to Collected Information to only those employees or service providers who need access to the information. We regularly review all of our safeguards and make adjustments or improvements in response to advances in technology and the latest security threats or trends.
- SIPC Account Protection. TC2000 Brokerage customers’ securities accounts are protected by the Securities Investor Protection Corporation ("SIPC") for a maximum coverage of $500,000 (with a cash sublimit of $250,000). SIPC is a non-profit, membership corporation funded by broker-dealers that are members of SIPC (such as TC2000 Brokerage). More information about SIPC can be found at www.SIPC.org, or at www.finra.org/InvestorInformation/InvestorProtection/ SIPCProtection/index.htm.
- Excess SIPC Policy. Our clearing firm has obtained an excess insurance policy with certain underwriters at Lloyd’s of London, for up to an additional $30 million (with a cash sublimit of $900,000), subject to an aggregate limit of $150 million. Please note that futures and options on futures are not covered, and—as with all securities firms—this coverage provides protection against failure of a broker-dealer, not against loss of market value of securities.
Communicating With Us
What Else You Can Do
If you suspect that you are the victim of identity theft, you can and should report your suspicions to: (i) the Federal Trade Commission (www.consumer.gov/idtheft; 877-438-4338); (ii) the three major credit bureaus (Equifax at (800) 525-6285; Experian at (888) 397-3742; and Trans Union at (800) 680-7289); (iii) your financial institution and credit card companies; and (iv) law enforcement agencies that may have jurisdiction over the theft. You may also want to enroll in credit monitoring services.
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